CUSTOMER SERVICE
Payment Forms |
Shipping |
Gift Purchases |
Returns |
Advertising |
Privacy |
Shopping Cart Instructions
Sylvia's La Canasta is
committed to quality products
and services. Please let us know how we can improve your experience
by calling Sylvia at 602-246-2769.
Payment Forms

Corporate/Wholesale Purchases
Sylvia's Fresh Mexican Food Products
Sylvia's Import Gift Baskets
602-246-2769
866-564-2769 |
|
SHIPPING AND HANDLING
ALL ORDERS ARE SHIPPED ON TUESDAYS AND WILL ARRIVE BY THURSDAY!
Our shipping rate is $3 per lb. We ship via FedEx anywhere in the continental US. For shipping charges outside of the US, call Sylvia at 602-246-2769. If you require a tracking number, please call. FedEx can
be reached at 1-800-463-3339.
All orders are shipped coast to coast
every Tuesday. Orders received throughout the week and by 12 p.m. (MST)
Monday will be included in that Tuesday's shipment. All shipments will
arrive on Thursday. If your order is not received by Thursday, notify
us immediately.
PLEASE NOTE: If you are not going
to be home to receive your package on Thursday, please leave instructions
as to where to leave the package to prevent product spoiling. When
placing your order, please verify that your shipping address is complete
and correct. We are not responsible for shipments that cannot be delivered
because of an incorrect address. Sylvia's also is not responsible for
shipments if no instructions are left for package delivery in the event
that you are not home when the carrier arrives.
When purchasing a gift, customers have the option of entering separate
shipping and billing addresses. The billing address should be the first
address entered. The shipping address is entered with your credit card
information on the secure server. Customers who wish to ship to more than
one address must make separate purchases. If the billing and shipping
address are the same, only the billing address must be entered. If you
have problems ordering, please contact Sylvia's at 602-246-2769.
If you are not completely satisfied with your food product,
please call
our Customer Service for instructions.
Customer Service: 602-246-2769
Return non-perishable products using the Return Label.
Consumer pays
return shipment. Send to:
Sylvia's Casita Mexico Imports
5508 N. 7th Ave.
Phoenix, AZ 85013
We must collect sales tax on all items delivered in the states listed
below:
AZ...8.1%
ADVERTISING
INFORMATION
Sylvia's will exchange links and banner buttons with other sites within
the industry. Please email
Sylvia with the site details including the website address, the
type of business and a contact name.
If your browser supports SSL protocol,
then your credit card number will be securely processed when ordering
our products. We respect the private nature of the information that
you may provide while purchasing our products. All information is kept
confidential.